1. In General
If you are under the age of 13, please do not provide any personal information about yourself to us. If we learn that we have collected personal information from anyone under the age of 13, we will delete that information as quickly as possible. If you believe that we might have any personal information from a child under the age of 13, please contact us immediately.
3. Information We Collect
When you use our Services, we may collect the following types of information from you:
- Account Information: We collect the information you give us when you register with or use our Services, such as your name, email address, physical address, and credit card or bank information. You agree not to submit any sensitive personally-identifiable information to us, like your social security number.
- Usage Information: We collect general information about the use of our Services, such as which pages are accessed most frequently, the number of visits, the average time spent on the website, referring or exiting webpages, click patterns, and other similar factors. This information is collected in aggregate form, without identifying any user individually.
- Access Information: We may automatically collect, or we may request you to provide, certain non-personal information about the devices you use to access our Services, including your device type, browser type, operating system, session ID, and IP address. On occasion, we may supplement or correct the information you submit to us with information from third-party sources in order to reduce errors in our database, to authenticate our users, to prevent fraud and abuse, and to provide more consistent, relevant experiences to our users.
4. How Your Information is Used
We never sell your information to advertisers or other third parties. Except as provided herein, we collect, store and use your personal and non-personal information only for internal purposes, such as the following:
- To enable you to access and use our Services.
- To conduct routine business operations, such as billing, identification, authentication, communications, support, marketing, and general research. As part of our routine business operations, we may transfer your personal information to certain third party service provides, such as for web hosting, email, and credit card processing. These service providers are obligated to protect your information, and they do not use your personal information for their own commercial purposes.
- To enhance our Services, such as by providing a customized user experience, by delivering personalized communications to you about updates or special offers, by helping us troubleshoot issues you may encounter, or by analyzing aggregated data to protect or optimize our Services.
- To comply with any applicable law, regulation, legal process, or appropriate government request; to prevent fraud or abuse of our users; to protect our rights, property, safety, and interest; to protect any person from serious injury or death.
In order to improve our Services and provide more convenient, relevant experiences to our customers, we and our agents may use “cookies,” “web beacons,” and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to keep track of your preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We do not support browsers’ Do Not Track features. You can enable or disable Do Not Track by visiting the preferences or settings page of your browser. If you disable cookies, you may lose some of the features and functionality of using our Services.
We may, either directly or indirectly, use such technologies to track your behavior on our Services for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, or investigation, as well as to enable you to use and access the Services. Such information is collected in anonymized form, without identifying any user individually.
6. Protecting Your Information
We use a variety of security measures, including SSL, encryption, and authentication tools, to help protect your information. We do not retain your personal information for longer than is necessary for our business purposes. When we no longer need your personal information, we dispose of it safely. For example, when you delete a virtual device, all device data is immediately securely erased, and device metadata, such as the name of the device and OS version, is stored in backups which are regularly deleted.
Our security measures include standard international data protection measures as well as those described in the EU GDPR implementing regulations. These measures may also include periodic system-wide password resets with high password strength requirements. We strongly discourage password sharing. Due to the nature of the information and related technology, we cannot be held responsible if you share your own login credentials with others. If we learn of a security breach, we will immediately reset your account password and attempt to notify you, per GDPR guidelines, to take appropriate steps.
7. Third-Party Data Processing
In submitting any third-party personal data within the context of our Services (“Third-Party Data”), you are the Data Controller, and you appoint us as a Data Processor of such data for the purpose of providing the Services. To the extent that we are a Data Processor for you in respect to such Third-Party Data, we will:
- Implement appropriate technical and organizational measures to safeguard the Third-Party Data against any unauthorized or unlawful access, loss, destruction, theft, use, or disclosure. We implement basic level security in accordance with United States law. If higher levels of security are required, please contact us.
- Limit access to the Third-Party Data only to those employees who need to know it to enable the Data Processor to perform the Services, and take appropriate steps to ensure the reliability of those of our employees or subcontractors who have access to such Third-Party Data.
- Not disclose the Third-Party Data to any third-party without your prior written consent. Such consent is granted on, for example, your instruction to share a dashboard with third parties (public or within a restricted group).
You represent and warrant that you have all the appropriate consents from data subjects whose personal data are submitted to us in the course of the provision of the Services.
8. Disclosure to Third Parties
We will not share your personal information with third parties without your express consent, except in the limited circumstances described below:
- We may share your personal information with third party service providers for the limited purposes described in the section entitled “How Your Information is Used.”
- We will share your personal information when required by law, regulation, or litigation, and as necessary for purposes of national security, law enforcement, or other issues of public importance.
- We may engage third parties to conduct checks against databases such as, but not limited to, public government databases (where legally allowed), to assist us with fraud prevention and risk assessment, to assist us with customer service, to serve targeted ads, and to facilitate payments or refunds. We may provide personal information about you to these third parties, or give them access to this personal information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this personal information and not to use it for unrelated purposes.
- If we are acquired by or merged with another entity, we may provide customer information to such entity without obtaining your further consent. We will provide notice of such acquisitions or mergers on our website.
9. International Transfers
If you are using our Services from a country other than the United States, the various communications you send and receive may result in the transfer of information across international boundaries. If you are located in the European Union, you should be aware that information you provide may be transferred to countries (including the United States) which may not have data protection laws deemed as adequate as those in the EU.
10. Your Privacy Rights
We will ensure that you can exercise your rights pertaining to your personal information, including rights as provided by various data protection laws. Where applicable under relevant law, you are entitled to:
- Have access to your personal information upon request (unless such data is already made directly available to you, for instance within your personal account).
- Have access to, upon request and free of charge, the categories, names, and addresses of third parties that have received your personal information for direct marketing purposes.
- Obtain a rectification of your personal information should it be inaccurate, incomplete, or obsolete.
- Obtain the deletion of your personal information in the situations set forth by applicable data protection law (the “right to be forgotten”).
- Withdraw your consent to data processing. If at any time you wish to withdraw your consent to our processing of your data or opt out of our use of your information, you may do so by sending a written notice to: email@example.com. Note that your withdrawal of consent may prevent us from providing the Services to you.
- Object to the processing of your personal information. Where it has been collected and processed based on our legitimate interests, we may ask you to justify your request.
- Request a limitation of the data processing in the situations set forth by applicable law.
- Have your personal information directly transferred by us to a third-party processor of your choice (where technically feasible and when processing is based on your consent).
Under certain laws, you may also have the right to “opt-out” of having your personal information sold to a third party. We do not sell your personal information to any other party. Only in the case of a merger, sale, financing, acquisition, or other transaction involving all or part of us may your information be involved in a transaction.
For deletion or “right to be forgotten” requests, we will undertake a good faith effort to accommodate such requests. However, these requests may be subject to the evaluation of additional factors, including disproportionate burden or expense, or the risk to the rights, including the privacy rights, of others.
We will work to resolve any inquiry you may have regarding our privacy practices. EU residents may also file a complaint before a competent data protection authority regarding the processing of your personal data. While we suggest that you contact us beforehand, if you wish to exercise this right, you should contact the competent data protection authority directly.
If you have any questions, would like to exercise any of these rights, or if you need any assistance with privacy related matters, please contact us as described in the “How to Contact Us” section below. We will take the necessary steps to respond to you as soon as possible.
11. Your Choices
You have control over your personal information and how we collect, use, and share it. If at any time you are uncomfortable with our use of your personal information, you may request that we stop or limit the processing of your data via email, as described in the section above entitled “Your Privacy Rights.” Note that if you opt not to provide us with certain mandatory information, then our products and services may be unavailable to you.
You may similarly opt out of receiving certain marketing communications from us, although we may find it necessary to continue to communicate with you regarding your use of the Services.
12. Governing Law
13. How to Contact Us
If you have any questions regarding this Policy or our privacy practices, you can contact us at:
1301 N Congress Ave, Ste 410
Boynton Beach, FL 33426
Or by email at: firstname.lastname@example.org